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Center for Information Technology and Help Desk

Center for Information Technology and Help Desk

The Center for Information Technology (CIT) Help Desk provides the first-level service for computer problems and questions for students, faculty, and staff in two convenient locations, open during both regular business hours and in the evening.

The main help desk of the Irvin E. Houck Center for Information Technology is on the lower level of Mudd Center and is open from 9 a.m. until 4:30 p.m. weekdays.

The second help desk location is on the main level of Mudd Center in the Academic Commons. Student employees staff the help desk after regular business hours from 4:30 p.m. until midnight on weekdays, 10 a.m. to 10 p.m. on Saturdays and from 10 a.m. to midnight on Sundays, in order to provide assistance outside of class hours.

Either help desk will provide an initial analysis and enter a work order for follow-on action by client services support analysts or maintenance (hardware repair) technicians, network technicians, or other CIT staff. In some cases, immediate problem resolution by help desk personnel may be possible.

One full-time help desk coordinator (regular staff) manages the help desk, which is augmented by highly trained and dedicated student technology consultants during the academic year.

For more information, visit the Information Technology website.