How to Submit a Work Order

The Facilities Operations office is open Monday thru Friday from 8am–4:30pm. The office observes the following holidays: Independence Day, Labor Day, Thanksgiving Day, Winter Shutdown, Martin Luther King Day, and Memorial Day. Please submit non-emergency work orders to www.myschoolbuilding.com for returning users or the Quick-Step Guide listed below for first-time users. For emergency work orders please call the office during regular business hours at 440-775-8445. If it is an emergency and it is outside the regular hours of 8am–4:30pm please contact the Office of Safety and Security at 440-775-8444. Remember to please be as specific as possible when reporting an issue.

Facilities Operations is rolling out a New Work Order System called SchoolDude. This Work Order System is web-based. As individual requestors you will be able to review your work orders to see the status. The following is the Quick-Step Guide for SchoolDude Requestors.

Submit a Work Order

Work Order Request System

One of our many functions here at Facilities is to fix any building issues that arise. Last academic year we had over 21,000 written requests come through our office. These requests include things like: broken door knobs, burnt out lights, clogged toilets, restoring electricity, extermination needs, etc. Obviously, some work requests are more urgent than others. For example, a request to hang a picture in an office will take a back seat to a student dorm room with a broken door knob. We have a limited number of technicians, but we will get to your specific request just as soon as we are able. If you have a specific date that you need service completed by, please let us know that date when placing the work request. This will help us to prioritize your needs as we are working our way through the work requests that continuously come into our office.

Along with "fixing things", we also take requests for setups for special events. These typically include requests for tables, chairs and podiums for departmental events, student union activities, special speakers, concerts, open houses, etc. These can be submitted in the same manner as all other work requests.

After your request is placed, please be patient! You can trust that we are working hard to get your request resolved just as soon as possible. If you do have a question or further information, please don’t hesitate to call our office (x58445). We can look up your existing work request and check the status or update information as needed. Please be sure to let us know that you are calling regarding an existing work order. This helps us to save time by not duplicating your request.

Remember: Once we know that you have a problem, we will make every effort to resolve it as quickly as possible. This means we will need to enter your office or room. We don’t want to startle you by entering the premises. We will knock! When we knock, please respond so we know you are "home". Prior to our arrival, please be sure to move any personal items that may be in the way as we are trying to resolve your request.

Work Requests

Work requests can be reported during normal business hours directly to our office. If after normal business hours (after 4:30pm or during the weekend), emergency work requests should be reported directly to Campus Safety & Security at x58444. Emergency requests include 3 categories: 1) any situation that poses danger to persons; 2) any situation which threatens damage to facilities or equipment; 3) any situation which disrupts the educational program. These include things like: flooded basement, broken lock, no heat, broken window, clogged toilet, etc.

To report a work request:

If it is in your resident hall or regarding your room: These should be reported directly to your RA or RD. They may have already sent us a request. This helps us to reduce multiple requests in the system for the same issue (i.e.: A flickering bulb in the lounge).
If it is in an academic building or a setup request: These can be reported directly to our office via webpage (Submit a work order). Our fax number for diagrams for events is 775-8894.

Writing a good work request:

Please include location, exact nature of problem or request (details, details, details), FOAP number (if not a building charge), your name and contact number.

While this may sound simple, please see examples below of a good work order request and a bad work order request:

GOOD:

Brief Description: Drippy window in Carnegie
Facility: Carnegie	Floor: 1	Room: 123
Location Description: Carn 123 – right hand window
Requester Name: Drip McMaster
Requester Phone: 775-1234
Account Number: Department or program FOAP -- if not a building charge
Task List: Please address the very drippy nature of the window in my office. When it rains, the right hand window sill develops a small puddle which then runs down the wall to the floor. I have a wet window, a wet wall and wet carpet.

GOOD:

Brief Description: Tables and chairs for “Fat Baby and the Girls” Concert ticket sales
Facility: Science Ctr	Floor: 1	Room: Commons
Location Description: Science Ctr Commons
Requester Name: Jill Dragon
Requester Phone: 775-1234
Account Number: Department or program FOAP -- if not a building charge
Task List: Please deliver 1 – 8ft table and 4 chairs to the Science Ctr Commons on April 1st, 2008 by 11am. We will be selling tickets for the Fat Baby and the Girls concert. Please pick the tables & chairs back up after 1pm.

BAD:

My window is leaking in my office.
- Drip