Service & Support

The Oberlin Technology Store is an authorized repair center for Apple Macintosh and HP professional line computers. The Store does not service products from other hardware vendors or consumer line models. If you have a hardware problem, please contact the Center for Information Technology Help Desk at 440-775-8197 or email cit@oberlin.edu. The Help Desk, located in Mudd Center 005, is open Monday-Friday, 9 a.m. - 12 p.m. and 1-4:30 p.m.

For software issues, students may visit the Technology Services Center in Mudd 112B of the Academic Commons.

Self-help Options

Before contacting the Help Desk, you may want to check the manufacturers' support web sites or our own sites listed below.

Oberlin CIT Wiki: http://citwiki.oberlin.edu
Technology Services Center: Visit the TSC in room 112B of the Academic Commons on the main level of MUDD Center. (Visit their website for more information, including their hours.)
E-mail: CIT@oberlin.edu
Apple: 1-800-SOS-APPL (767-2775) http://www.apple.com/support/
HP: 1-800-HPINVENT (474-6836) http://welcome.hp.com/country/us/en/support.html
Samsung: 1-800-SAMSUNG (726-7864) http://www.samsung.com/us/support/

The Tech Store Benefits

The Technology Store offers Tech Tech Store Benefits (previously called Buyers' Assurance Program) for professional line notebooks when purchased with a three-year manufacturer’s warranty. These systems must have been purchased directly from the Technology Store. Custom configurations, online web orders or orders through other retail outlets are not covered. See our Tech Store Benefits for details. 

If you have any questions about coverage, please contact the Technology Store at techstore@oberlin.edu or call 440-775-8628 for more information.

Apple Computers

Apple One-Year Limited Warranty (Three-year with Applecare):

Apple Computer, Inc. ("Apple") warrants their hardware products against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. If a defect exists, at its option Apple will:

  1. repair the product at no charge, using new or refurbished replacement parts, OR
  2. exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, OR
  3. refund the purchase price of the product. A replacement product assumes the remaining warranty of the original product or 90 days, whichever provides longer coverage for you.

Damage from spills, drops or other accidental damage is not covered by warranty.

Obtaining Warranty Service:

To locate an Authorized Service Provider, other than The Technology Store, call any Authorized Apple Reseller or visit Apple's support web site.

Note: Data recovery is not included in the warranty service and Apple, and Oberlin's CIT, are not responsible for data that may be lost or damaged during transit or a repair.

If you have an iPod problem, the store can try to help by reseting and checking the device. But if your iPod needs a hardware repair, you need to call 1-800-SOS-APPL (767-2775).

HP Professional Line Computers

Three-year warranty on most laptops and desktops unless otherwise specified. Contact the Help Desk at x58197 for service information or http://welcome.hp.com/country/us/en/support.html

Damage from spills, drops or other accidental damage is not covered by warranty.