Tech Store Benefits

The Technology Store offers Tech Store Benefits for professional line notebooks when purchased with a three-year manufacturer’s warranty. These systems must have been purchased directly from the Technology Store. Custom configurations, online web orders or orders through other retail outlets are not covered. The Tech Store Benefits provides the following:

  • Extended Manufacturer's Warranty: These computers include a three-year manufacturer's warranty against defects. Laptop batteries are under warranty for one year. This policy does not cover user damage (spills, drops, general wear such as dents and scratches, and theft).
  • Laptop Loaner Program: Keep up with papers and e-mails while manufacturer’s parts may be delayed. If your computer is away for a repair covered by the original 3-year warranty, the Technology Store will loan you a laptop. Loaners are only available to Tech Card holders (or BAP-covered BTS machines from previous years) for repairs performed by CIT, and are subject to availability. They are not available for repairs due to user damage or software problems. Loaners are not guaranteed to be the same model as the computer in for repair. Loaners must be returned within three days of notification that your computer is ready for pick-up.
  • Lemon Policy: If your computer has more than two major internal hardware failures in the first six months of ownership, we will replace your machine, no questions asked. We are not responsible for user’s data, only for the computer and operating system. This policy does not cover user damage, software problems, batteries, external power supplies or other external damage. Some software issues, such as viruses and spyware, can cause failure to boot, and appear as hardware problems.

In addition, labor fees are waived on most out-of-warranty repairs on any computer purchased directly from us.

See our Mac Protection Package for additional protection options against accidental damage such as spills and drops.

PLEASE NOTE: We are not responsible for any data loss.

If you have any questions about coverage, please contact the Technology Store at techstore@oberlin.edu or call 440-775-8628 for more information.