Student Policies

Student Policies > Grievance Procedures > Complaints Related to Health Services or Oberlin Counseling Center

6. Complaints Related to Health Services or Oberlin Counseling Center

6. Complaints Related to Health Services or Oberlin Counseling Center

Complaints may be taken to any faculty or student member of the Student Life Committee. Complaints concerning services provided by the Student Health Services or the Oberlin College Counseling Center may be initiated by pursuing any of the following options:

(1) the student may discuss their complaint directly with the health care professional concerned;

(2) the student may discuss their complaint with the providers’ supervisor or department head;

(3) the student can request that a Student Life Committee member discuss the complaint with the health care professional and inform the student of the outcome;

(4) the student may request that a Student Life Committee member be present when they discuss the complaint with the health care professional concerned;

(5) the student may request that the Student Life Committee assign a second health care professional to conduct an informal inquiry into the complaint and report back to the student;

(6) the student may request that a formal inquiry of the complaint be conducted.